Frequently Asked Questions
Frequently Asked Questions
Our FAQ page provides answers to most frequently asked questions about tariffs and energy contracts, smart meters, switching your energy supplier and more.
Still have questions? Give us a call on 0800 781 7626.
Get a Business Energy Quote
How to find the best business electricity rates?
A: To save on your energy bills, follow these steps:
1. Request Quotes from Multiple Energy Suppliers: Gather business electricity quotes from various energy suppliers online.
2. Compare Costs: Review the actual costs of each quote, paying attention to both rates and standing charges in relation to your current electricity tariff.
3. Let D-ENERGi Help You: For a hassle-free experience, contact the D-ENERGi team. Our experts will provide you with the best business electricity rates tailored to your needs. Our price matching team doesn’t just match your current quote—we aim to beat it!
1. Request Quotes from Multiple Energy Suppliers: Gather business electricity quotes from various energy suppliers online.
2. Compare Costs: Review the actual costs of each quote, paying attention to both rates and standing charges in relation to your current electricity tariff.
3. Let D-ENERGi Help You: For a hassle-free experience, contact the D-ENERGi team. Our experts will provide you with the best business electricity rates tailored to your needs. Our price matching team doesn’t just match your current quote—we aim to beat it!
How to compare business energy suppliers?
A: 1. Evaluate Key Factors
When comparing energy suppliers, consider the following:
• Unit Rates: Look for competitive rates per kilowatt-hour.
• Standing Charges: Be aware of any fixed fees that may affect your overall cost.
• Contract Length: Choose a contract that aligns with your business needs.
When comparing energy suppliers, consider the following:
• Unit Rates: Look for competitive rates per kilowatt-hour.
• Standing Charges: Be aware of any fixed fees that may affect your overall cost.
• Contract Length: Choose a contract that aligns with your business needs.
2. Read Customer Reviews
Check Trustpilot for customer feedback. Reviews can provide insight into the reliability and service quality of potential suppliers.
Check Trustpilot for customer feedback. Reviews can provide insight into the reliability and service quality of potential suppliers.
3. Consider Renewable Energy Options
If sustainability is important to your business, look for energy suppliers that offer renewable energy sources, such as wind power.
If sustainability is important to your business, look for energy suppliers that offer renewable energy sources, such as wind power.
How does the business energy quote process work?
A: Getting a business energy quote is quick and straightforward.
• Fill Out Our Online Form: Simply complete our online form, and our energy experts will get in touch with you as soon as possible.
• Receive Your Tailored Quote: We’ll provide a free, tailored energy quote designed specifically to meet your business needs.
• Choose Your Energy Deal: Once you select the best energy option for your business, we’ll handle the entire switching process, guiding you every step of the way.
• Fill Out Our Online Form: Simply complete our online form, and our energy experts will get in touch with you as soon as possible.
• Receive Your Tailored Quote: We’ll provide a free, tailored energy quote designed specifically to meet your business needs.
• Choose Your Energy Deal: Once you select the best energy option for your business, we’ll handle the entire switching process, guiding you every step of the way.
Switching Business Energy Supplier
How to switch business energy suppliers?
A: Switching to D-ENERGi is quick and simple, there are only a few steps to start making big savings.
• Get your free quote: Fill out a few information on our website.
• Get in touch: Our dedicated account managers will get in touch and understand your business energy needs. We’ll find the best rates tailored to your business needs.
• Switching over: We’ll handle the rest of the switch and work with your current energy supplier.
• Get your free quote: Fill out a few information on our website.
• Get in touch: Our dedicated account managers will get in touch and understand your business energy needs. We’ll find the best rates tailored to your business needs.
• Switching over: We’ll handle the rest of the switch and work with your current energy supplier.
When is the best time to switch business energy suppliers?
A: To switch to a new energy supplier, you will need to check your notice period. In most cases, you can switch energy supplier without incurring any exit fees once you are within the last 49 days of your energy contract. Always review your current contract for any potential charges.
How much money could I save by switching business energy suppliers?
A: Switching to the cheapest business energy suppliers can lead to significant savings. When your business energy contract is approaching its end, take the opportunity to compare business energy prices and secure a better deal.
At D-ENERGi, our price matching team not only matches your current energy quote but strives to beat it! Let us help you save thousands on your energy bills.
At D-ENERGi, our price matching team not only matches your current energy quote but strives to beat it! Let us help you save thousands on your energy bills.
How long does it take to switch business energy suppliers to D-ENERGi?
A: • The business energy switch process takes around four weeks. If you have no outstanding debts with your previous supplier and are within your contract’s switching window, the transition will be seamless.
• The D-ENERGi team will support you throughout the process, working with your current energy supplier for a smooth and hassle-free energy switch.
• The D-ENERGi team will support you throughout the process, working with your current energy supplier for a smooth and hassle-free energy switch.
How do I know if I can switch to a new business energy supplier?
A: Switching to a new business energy supplier can be straightforward, but there are a few key factors to consider:
You can typically switch suppliers if:
• Your contract has expired: Ensure you’re not locked into your current contract. Check the end date to confirm.
• You’re on a deemed tariff: If you’ve recently taken over a new premises, you may be on a deemed tariff, which is often more expensive.
• The fixed term of your contract has ended: Once your fixed-term contract is up, you’re free to explore other options.
You can typically switch suppliers if:
• Your contract has expired: Ensure you’re not locked into your current contract. Check the end date to confirm.
• You’re on a deemed tariff: If you’ve recently taken over a new premises, you may be on a deemed tariff, which is often more expensive.
• The fixed term of your contract has ended: Once your fixed-term contract is up, you’re free to explore other options.
Can I switch business energy supplier while under contract?
A. It’s generally advisable to wait until your current contract ends before making a move.
If you want to switch before the end of your contract, be aware that you may incur an exit fee for terminating your agreement early. This fee can impact your overall savings, so it’s important to weigh your options carefully.
If you want to switch before the end of your contract, be aware that you may incur an exit fee for terminating your agreement early. This fee can impact your overall savings, so it’s important to weigh your options carefully.
What information do I need to switch business energy suppliers?
A: You’ll need to provide the following details:
• Business postcode
• Name of current energy supplier
• Name of current business energy tariff
• Annual energy consumption
• Recent business energy bill
Smart Meters
What are the benefits of having a smart meter?
A: 1. Accurate Billing, No More Estimates or Manual Meter Readings
• Smart meters automatically submit regular readings to your energy supplier, allowing you to track your energy usage accurately. This helps you predict demand and lower your energy bills by eliminating estimated charges.
• Smart meters automatically submit regular readings to your energy supplier, allowing you to track your energy usage accurately. This helps you predict demand and lower your energy bills by eliminating estimated charges.
2. Measure and Analyse Your Usage
• With smart meter data, you can easily identify your peak energy usage times. This knowledge empowers you to manage your energy costs more effectively.
• With smart meter data, you can easily identify your peak energy usage times. This knowledge empowers you to manage your energy costs more effectively.
3. Optimise Spending Across Multiple Sites
• If your business operates across multiple sites, smart meters can help you monitor and manage energy spending efficiently, supporting your efforts towards Net Zero.
• If your business operates across multiple sites, smart meters can help you monitor and manage energy spending efficiently, supporting your efforts towards Net Zero.
How do I get a smart meter?
A: For information on smart meters, including the different types of smart meters available, their numerous benefits and how to register your installation online, please visit our dedicated Smart Meter page.
Do I have to have a smart meter?
A: No, smart meters are not compulsory. The decision to get a smart meter is completely yours.
Tariffs and Energy Contracts
What is a unit rate?
A: The unit price is the rate charged per unit or kilowatt hour (kWh) of electricity or gas you use. This rate can vary based on factors like meter type, location, energy consumption levels, contract length, and global commodity costs.
What are standing charges?
A: Standing charges are a fixed cost included in each electricity and gas invoice, regardless of whether energy is used on that day. The charge covers the cost to maintain the energy supply network, take meter readings, and support some government social and environmental schemes.
What are ‘our of contract’ or deemed rates?
A: • Businesses may also move onto deemed rates if their existing contract ends, and they continue to consume electricity and gas. This can happen if a contract expires, and the business hasn’t realised.
• Deemed rates are charged when there was never a contract in place. Learn more about our deemed rates.
• Deemed rates are charged when there was never a contract in place. Learn more about our deemed rates.
What is Climate Change Levy (CCL) and what is it for?
A: The Climate Change Levy is an environmental tax that is levied on the energy that a business consumes. The tax is an encouragement for businesses to work in a way that is more energy efficient and that will reduce their greenhouse gas emissions overall.
Explore our blog articles for detailed insights.
Explore our blog articles for detailed insights.
How can I find out my contract end date?
A: The contract end date will be on your energy bill. If there is no “plan end date” specified you may not be in a contract, in which case your bill will state this and explain you are on a standard variable tariff (out of contract rates).
Can I cancel my business energy contract?
A:
• Early termination fees may apply if you wish to end your contract before your fixed price tariff end date.
• If your energy contract ends within the next 6 months, you can opt to leave it.
• If you want to switch before your contract end date, it could incur exit fees.
• Early termination fees may apply if you wish to end your contract before your fixed price tariff end date.
• If your energy contract ends within the next 6 months, you can opt to leave it.
• If you want to switch before your contract end date, it could incur exit fees.
What happens when my business energy contract ends?
A: If your contract nears its end, you can:
• Accept the renewal quote from your current supplier.
• Switch to a new supplier and inform your existing supplier.
• Do nothing and continue on deemed rates from your current supplier.
Should I fix my business energy prices?
A: Fixing your energy prices can be a strategic move to safeguard your business against market fluctuations. By locking in a fixed rate, you’ll maintain the same cost per unit of energy, even if market prices rise. However, if prices decrease, you’ll still be tied to the fixed rate.
Before committing to a fixed price, it’s essential to compare various fixed-rate deals from different energy suppliers. This will help you find the most competitive rates tailored to your business’s energy needs, ensuring you make a well-informed decision.
Before committing to a fixed price, it’s essential to compare various fixed-rate deals from different energy suppliers. This will help you find the most competitive rates tailored to your business’s energy needs, ensuring you make a well-informed decision.
Is there a business energy price cap?
A: Unlike domestic energy prices, business energy prices are not capped.
The energy price cap is the maximum amount energy suppliers can charge domestic customers for each unit of energy and standing charge if they’re on a standard variable tariff.
The energy price cap is the maximum amount energy suppliers can charge domestic customers for each unit of energy and standing charge if they’re on a standard variable tariff.
Is there a cooling-off period for business energy contracts?
A: Unlike domestic energy contracts, business energy contracts usually do not have a cooling-off period.
How do I find out who my current supplier is?
A: If you have a recent energy bill, you should be able to find contact details for your current energy supplier.
If you don’t have a recent energy bill, you’ll first need to find out who your network operator is.
Find my electricity supplier:
1. go to the Energy Network Association search tool
2. enter your postcode
3. contact your local network operator for your supplier details
You can also get your electricity Meter Point Administration Number (MPAN), which tells your energy supplier where your meter is and your electricity supply number.
If you don’t have a recent energy bill, you’ll first need to find out who your network operator is.
Find my electricity supplier:
1. go to the Energy Network Association search tool
2. enter your postcode
3. contact your local network operator for your supplier details
You can also get your electricity Meter Point Administration Number (MPAN), which tells your energy supplier where your meter is and your electricity supply number.
Find my gas supplier:
• use the online Find My Supplier search tool
• call them on 0870 608 1524 (calls to this number are charged at 7p per minute, plus your phone company’s access charge)
• get your Meter Point Reference Number (MPRN), which tells your energy supplier where your meter is and your gas supply number
• use the online Find My Supplier search tool
• call them on 0870 608 1524 (calls to this number are charged at 7p per minute, plus your phone company’s access charge)
• get your Meter Point Reference Number (MPRN), which tells your energy supplier where your meter is and your gas supply number
Moving Business Property
What do I need to do if I am moving to a new premises?
A: If your business is relocating, it’s the perfect time to switch business energy suppliers. When you move into a new premises, you will be placed on deemed rates, so it’s essential to inform your energy suppliers as soon as possible.
Can I carry my tariff over to my new business property?
A: Unfortunately, you are unable to carry your tariff over to your new property. Reach out to our friendly experts and we will be happy to provide you with a new business energy quote.
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